{"id":8167,"date":"2016-04-19T01:45:14","date_gmt":"2016-04-18T23:45:14","guid":{"rendered":"http:\/\/www.balance.rs\/bcs\/?p=8167"},"modified":"2016-04-19T01:45:14","modified_gmt":"2016-04-18T23:45:14","slug":"asertivna-komunikacija-kako-reci-ne","status":"publish","type":"post","link":"https:\/\/www.balance.rs\/en\/asertivna-komunikacija-kako-reci-ne\/","title":{"rendered":"Asertivna komunikacija i kako re\u0107i NE"},"content":{"rendered":"<p>Jo\u0161 jedna \u201ena\u0161a\u201c re\u010d koja se \u010desto koristi kada pri\u010damo o komunikaciji \ud83d\ude42<\/p>\n<p>\u0160ta bi to bilo? Hm&#8230; pa u nedostatku boljeg prevoda mo\u017eemo je nazvati samopouzdanom komunikacijom.<\/p>\n<p>Istra\u017eivanja o komunikaciji ka\u017eu slede\u0107e:<\/p>\n<ul>\n<li>Oko 80% vremena u toku \u010ditavog dana utro\u0161imo na komunikaciju<\/li>\n<li>Najmanje 40% plate zaradimo samo \u2013 slu\u0161anjem\n<ul>\n<li>ovaj procenat raste sa napredovanjem u kompaniji<\/li>\n<li>uspe\u0161ni GM zarade i do 80% svoje plate koriste\u0107i ve\u0161tinu slu\u0161anja<\/li>\n<li>9 % kupaca\/klijenata izgubimo zbog konkurencije, a \u010dak 68% zbog nezainteresovanosti zaposlenih<\/li>\n<\/ul>\n<\/li>\n<li>Prvi utisak je veoma va\u017ean \u2013 prvih pet sekundi bilo kog prvog susreta su va\u017enije od slede\u0107ih pet minuta!<\/li>\n<li>70% svake komunikacije na istom jeziku i u istoj kulturi se: pogre\u0161no shvati, pogre\u0161no interpretira, odbije, ne dopadne ili ne \u010duje<\/li>\n<\/ul>\n<p><strong>Fokus asertivne komunikacije<\/strong> je na tome da izrazimo svoja prava i svoje potrebe, uz uva\u017eavanje potreba i prava drugih i da pri tom ne budemo agresivni.<\/p>\n<p>Asertivno reagovanje ne dovodi uvek do pobede, ali omogu\u0107ava da iz situacije izadjemo sa ose\u0107ajem da smo uradili sve \u0161to smo mogli.<\/p>\n<p>Koje bi bile <strong>osnovne postavke<\/strong> ovakve komunikacije:<\/p>\n<ul>\n<li>Voditi ra\u010duna o sebi, drugima i situaciji u kojoj se nalazimo.<\/li>\n<li>Izra\u017eavanje mi\u0161ljenja, ose\u0107anja, potreba direktno, otvoreno i prikladno situaciji uz po\u0161tovanje mi\u0161ljenja, ose\u0107anja, potreba i prava drugih.<\/li>\n<li>Preuzimanje odgovornosti za sebe i ne prebacivanje je drugima \u2013 smanjuje stres i daje ose\u0107aj kontrole nad sopstvenim \u017eivotom i reakcijama.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Kako re\u0107i \u201eNE\u201c<\/strong><\/p>\n<p>Asertivna komunikacija nam poma\u017ee da ka\u017eemo \u201eNE\u201c.<\/p>\n<p>Evo par koraka kako da to uradite:<\/p>\n<p>&nbsp;<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"199\"><strong>Koraci<\/strong><\/td>\n<td width=\"457\"><strong>Primer<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"199\">1.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Objasnite razloge<\/td>\n<td width=\"457\">Ne mo\u017eete se ukrcati na ovaj let, zato \u0161to je vreme za prijavu putnika isteklo pre 10 min.<\/td>\n<\/tr>\n<tr>\n<td width=\"199\">2.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Pru\u017eite empatiju<\/td>\n<td width=\"457\">Razumem da Vam je va\u017eno da stignete u Podgoricu ve\u010deras.<\/td>\n<\/tr>\n<tr>\n<td width=\"199\">3.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ponudite alternativu<\/td>\n<td width=\"457\">Raspita\u0107u se na kojim letovima postoji upra\u017enjeno mesto i javi\u0107u Vam za 5 minuta. Kako Vam to zvu\u010di?<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Asertivno reagovanje ne dovodi uvek do pobede, ali omogu\u0107ava da iz situacije izadjemo sa ose\u0107ajem da smo uradili sve \u0161to smo mogli.<\/p>\n","protected":false},"author":2,"featured_media":9385,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-8167","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-komunikacija","entry","has-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Asertivna komunikacija i kako re\u0107i NE - Balance Consulting<\/title>\n<meta name=\"description\" content=\"Jo\u0161 jedna \u201ena\u0161a\u201c re\u010d koja se \u010desto koristi kada pri\u010damo o komunikaciji. \u0160ta bi to bilo? 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